EASY GIFT EXCHANGES
Easy exchanges within 30 days of receipt. Send us an email: info@litaseaglassjewelry.com
SIMPLE & EASY . . . NO QUESTIONS ASKED!
If you are not absolutely satisfied with your item(s) simply send them back to us for store credit or merchandise exchange with in 30 days of purchase, no questions asked. Lita sea glass jewelry accepts exchanges only on regular priced, non-custom items (a custom item/order is anything that has been made specially for you). Please follow these steps to complete your exchange.
REGISTERED CUSTOMERS
If you are a registered customer and have an account with us, please log into your account and visit the "my account" page located at the very top of our website. From there, select the "completed orders" link. You will then be able to see past orders. Click on the order you wish to send back, and select return to submit a request.
We will receive the request and email you with the return shipping address and a RA number with in 1-2 business days. Please note Lita Sea Glass Jewelry is not responsible for returned packages that are lost in transit. To avoid this, we suggest that you send the package fully insured for your safety. All returned packages must be made by a major courier service with tracking capabilities (i.e., USPS, FED-EX, UPS). Please clearly mark the outside of the package with your return number. All exchanges will be sent out after returned goods are received. Customers are responsible for all shipping costs associated with the exchange.
NON-REGISTERED CUSTOMERS
If you are a non registered customer, and used our "guest" check out when you placed your order, please send us a message though our "contact us" page or call us at: 774-202-6895 to request a RA number and return shipping address. Please note Lita jewelry is not responsible for returned packages that are lost in transit. To avoid this, we suggest that you insure packages for your safety. All returned packages must be made by a major courier service with tracking capabilities (i.e., USPS, FED-EX, UPS). Please clearly mark the outside of the package with your return number. All exchanges will be sent out after returned goods are received. Customers are responsible for all shipping costs associated with the exchange.
QUALITY GUARANTEE
ALL OF OUR JEWELRY has a quality craftsmanship warranty of 90 days. This means, that if any issues occur due to craftsmanship with in 90 days of purchase, we will fix it free of charge. Each piece is checked before it ships, and will be sent out in perfect condition. With normal wear, these pieces are carefully and precisely made and should last you a lifetime. Glass breakage is NOT faulty craftsmanship. We drill our sea glass with perfect precision. If the glass is broken it has been accidentally dropped or mishandled. In this event we will be happy to repair any item(s) for a minimal charge. If the item(s) are damaged or broken when you receive your package, please contact us right away. We will file a claim with the carrier and replace your jewelry as quickly as possible, at no charge to you. If you have questions about a repair, please send us a message through our contact us page and we will provide further details.
REPAIRS
We all know accidents happen! If you are in need of a repair we can help. Repairs start at $15, which includes the return shipping. Please contact us for the return shipping address and provide a quick description of how we can help you. You can send us a message through our contact us page, or call us at: 774-202-6895
CANCELLATIONS
We do not accept order cancellations after an order has been placed. If there is an error with your shipping/billing information please contact us and we can update the information for you if your order has not yet been processed.
REFUNDS & INSURANCE
Lita Sea Glass Jewelry is not responsible for items that are lost in transit, have been stolen from your P.O. Box or mail box or are showing as "delivered" but have not arrived. Orders that are purchased with no added shipping insurance will not be replaced or refunded. If you have purchased insurance on your package and your package has not arrived (and the tracking is not stating your package has been "delivered") then please follow up with your local post or contact us to inquire.