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Return & Exchange

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Simple & Easy . . . no questions asked!

If your not absolutely satisfied with your items simply return them for store credit or merchandise exchange with in 30 days of purchase no questions asked! Lita sea glass jewelry gladly accepts exchanges only on regular priced, non-custom items (a custom item/order is anything that has been specially made for you). Please follow these steps to complete your exchange:

 

Registered Customers

If you are a registered customer and have an account with us then please log into your account and visit the "my account" page located at the very top of our website. From there select the "completed orders" link. You will then be able to see all the orders you have placed. Click on the order you wish to send back and select return and submit the return. 

We will receive the return request and email you with the return shipping address and a RA number with in 1-2 business days. Please note, Lita jewelry is not responsible for returned packages that are lost in transit. To avoid this we suggest that you insure packages for your safety. All returned packages must be made by a major courier service with tracking capabilities (i.e., USPS, FED-EX, UPS). Please clearly mark the outside of the package with your return number. We suggest shipping priority mail through the U.S. Postal service. The small flat rate box is usually the most cost efficiant way to ship and comes with $50 insurance. All exchanges will be sent out after returned goods are received.

Non Registered Customers

If you are a non registered customer and used our "guest" check out when you placed your order then please send us a message though our "contact us" page or call us at: 774-202-6895 to request a RA number and return shipping address. Please note, Lita jewelry is not responsible for returned packages that are lost in transit. To avoid this we suggest that you insure packages for your safety. All returned packages must be made by a major courier service with tracking capabilities (i.e., USPS, FED-EX, UPS). Please clearly mark the outside of the package with your return number. We suggest shipping priority mail through the U.S. Postal service. The small flat rate box is usually the most cost efficiant way to ship and comes with $50 insurance. All exchanges will be sent out after returned goods are received.

 

Quality Guarantee

 ALL OF OUR JEWELRY has a quality craftsmanship warranty of 90 days. This means that for 90 days should you have any problems with your jewelry due to craftsmanship we will fix it free of charge. Each piece is checked before it ships and will be send out in perfect condition. With normal wear these pieces are carefully and precisely made and should last you a lifetime. Glass breakage is NOT faulty craftsmanship.  We drill our sea glass with perfect precision, if the glass is broken it has been accidentally dropped or mishandled.  In this event we will be happy to repair any item(s) for a minimal charge. If the items are damaged or broken when you receive your package in the mail please contact us right away. We will file a claim with the post office and replace your jewelry as quickly as possible at no charge to you. If you have any questions about repair please send us a message through our "contact us" page and we will be happy to help you!

 

Repairs

We all know accidents happen! If you accidentally broke or damaged your beautiful sea glass jewelry we will be happy to repair it for you for a minimal charge. Repairs start at $15 and that includes the return shipping. Please contact us for return shipping address and provide a quick descrption of how we can help you. Please send us a message through our "contact us" page or call us at: 774-202-6895

 

Remember - We want you to be happy! It's as simple as that! So if you are not completely satisfied with your items just send it back! Satisfaction guarantee.

 


Lita Sea Glass Jewelry

info@litaseaglassjewelry.com

(774) 202-6895

Monday-Friday

10:00am-4:00pm



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