SHIPPING & DELIVERY
Please allow 1-2 business days for your order to be processed prior to shipping ( as stated above we do our best to reduce this to 24 hours during the holiday season). You will receive an email confirmation with tracking details as soon as your order has shipped. We ship Monday – Friday excluding holidays and weekends. Please note that since 2020 the shipping carriers have been slower then normal. We suggest sending your package priority mail or express mail to ensure delivery. Once your package ships it is out of our control and in the hands of the carrier service. Please know we do everything we can to process and carefully package your order with lots of care. If tracking shows no movement or slow delivery please contact your carrier directly instead of us as we can only see what the tracking is showing you. We don’t have access to any more information than you do. If you wish to upgrade your shipping after your order has been placed but before it has been shipped, please reach out to our care team via phone or email.
Thank you for your order.
Kind Regards,
Carla & The Lita Team
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PROCESSING TIMES:
- Please allow 1-2 business days for orders to be processed and created prior to shipping. *Most orders will ship within 24 hours of when they are placed.
- You will receive an order confirmation via email when your order is placed. Please be sure to check your email's spam folder.
- Another email will be sent with package tracking information as soon as your order ships.
- We ship every 24 hours Monday - Friday (Excluding Holidays)
SHIPPING INQUIRIES:
Thank you for your purchase from our store. Please review the shipping options available at checkout to select the option that best fits your preferred delivery timeline. Please allow additional time for shipping around holidays such as Christmas, Thanksgiving, and Mother's Day.
Please note, we are unable to guarantee shipping times, shipping windows reflected at checkout represent our best shipping estimates based upon delivery information provided by shipping carriers.
If you need assistance, please send us an email at info@litaseaglassjewelry.com and we will help you as best as we can, however, once the package has shipped we only have access to the tracking information as shown by the carriers.
Please know that we are keeping an eye on all package deliveries and checking tracking updates daily.
OUR SHIPPING PROMISE TO YOU . . .
- All orders ship with in 1-2 business days (unless the item is personalized/custom then please see the exact processing time located in the item description).
- Custom gift box, story card and care instructions are included with each jewelry piece.
- Fast reliable shipping.
DELIVERY & PRICING
- Free Standard Mail in the US on Orders $75 and over (5 - 7 business days) * DOES NOT INCLUDE INSURANCE
- Standard Mail *Not Insured $4.95 Orders Under $75 (5 - 7 business days) *DOES NOT INCLUDE INSURANCE
- Priority Mail $9.95 (3 - 5 business days)
- Priority Mail *Insured $14.95 (3 - 5 business days)
- Quick Ship *Insured $19.95 (2 - 4 business days)
- Fedex Express Mail $24.95 (2 - 3 business days)
- Fedex Express Mail *Insured $29.95 (2 - 3 business days)
INTERNATIONAL SHIPPING
Lita Sea Glass Jewelry offers shipping for international orders worldwide. To see exact shipping charges, please enter your address at check out and shipping will be automatically calculated.
*Lita Sea Glass Jewelry is not responsible for customs taxes or import taxes. This is a tax charged by your country and is in no way associated with Lita Sea Glass Jewelry. By law we are required to ship international orders with an accurate customs form. The buyer is responsible for all import taxes pertaining to their order.
DIRECT GIFT SHIPPING
Buying a gift? Let us help! We can ship your gift directly to the recipient. It will arrive beautifully packaged in a custom Lita gift box, complete with a story card and cleaning care instructions. We can even add a personalized message and custom wrapping!
At check out, simply put your information as the “bill to” and the recipient as the “ship to”.
We will make sure your gift looks fabulous and arrives fast and safe! Rest assured that all invoices are emailed directly to the purchaser.
STILL HAVE QUESTIONS?
Visit our FAQ's page or contact us for further assistance. Want to speak with a real person? Call us Monday - Friday 9am - 4pm EST at 774-202-6895